Frequently Asked Questions

Frequently Asked Questions

See below a list of frequently asked questions. If you can't find the answer you're looking for, get in touch with us at

Frequently Asked Questions

Will my order arrive in time for Christmas?

You mentioned eco friendly and sustainable packaging, could you provide more information please?

It's saying this gift box is unavailable and won't let me add it to my cart?! Help!

Is it possible to substitute products to make a gift box suitable for vegans?

Where are your food items produced?

Can I add a greeting card to my order?

How long does it take you to process and dispatch orders?

Do you have a COVID safe plan in place?

Where do you deliver?

Can I make changes to my order?

I haven’t received my confirmation email!

Does someone need to be home to receive the gift?

I have food allergies and/or intolerances, what products can I order?

I need to organise a last minute gift, are you able to help me?

How can I cancel my order?

Can you help with a corporate order?

Can you supply weddings and events with your signature Plain Jane range?

None of your customised cookie messages suit my requirements!

Do you deliver to PO boxes?

What is your returns policy?

Can I order multiple gift boxes in the same transactions?

How can I pay for my order?

The colours and appearance of my gift box look different to the website

How long do your freshly baked cookies stay fresh for?