EEK! Christmas has come around super quick this year, hasn't it!
Check out our cut-off dates for orders based on your shipping address
Location
Standard
Express
WA, NT, Far North QLD and remote areas
6 December
13 December
NSW, VIC, SA, TAS, QLD (excl. FN)
11 December
18 December
Local Delivery (see eligible suburbs below)
21 December
These dates are based on information provided to us by our shipping partners and include our processing timeframe. These dates are subject to change without notice. We do not accept responsibility if your goods do not arrive by Christmas Day.
Items will continue to be delivered as quickly as possible after these cut off dates, however arrival before Christmas is unlikely.
Absolutely! Head to our Products + Packaging page for detailed information on all of our products, the packaging we use and how to reuse or dispose of our packaging.
We're sorry you are experiencing difficulty adding a gift box to your cart! Please double check you have selected something for all the variable items and then it should work!
Our products are set up so that you cannot add a gift box to your cart without selecting an option for each variable item in the gift box
If you are still experiencing issues after checking this, please use our Contact Us form or alternatively, email us at hello@plainjanegifts.com.au and we will be happy to assist you!
Absolutely! With a couple of substitutions, most of our gift boxes can be made vegan friendly. Contact Us with your request and we will be more than happy to assist.
Alternatively, check out our range of pre-curated vegan gift boxes here
All of our signature Plain Jane food items are made fresh to order by a qualified Pastry Chef in a registered kitchen. That means our local council's (Casey Council) Environmental Health Officer has reviewed our kitchen and practices and has approved them for use in a commercial manner.
Our kitchen and practices are inline with the current Food Safety Standards in Victoria as per the Food Safety Standards Australia New Zealand. We adhere to all sections of the Australia New Zealand Food Standards Code.
You certainly can! We offer a complimentary Plain Jane Gifts greeting card, which features a beautiful dandelion on the front, with every order. Just pop your message in the box on the product page and we will print your message on the back and place it in your gift box free of charge.
We endeavour to process and dispatch all orders as soon as possible. However, as we make all Plain Jane signature products fresh on site and to order, please allow 1-3 business days for your order to be processed and dispatched.
Our current hours of operation are Monday to Friday 8am - 6pm AEST
The safety of our staff and customers is of utmost importance to us, therefore we are following all the rules and regulations set by the Australian Government and the World Health Organisation.
Below is a list of minimum measures we have put in place to help prevent the spread of COVID-19
- exceptional hand hygiene
- extra and regular cleaning and sanitising of our entire premise
- contactless delivery
- temperature checks of staff
- ensuring staff stay home if they are unwell
If you have any questions regarding our COVID safe plan or any of our food safety and hygiene practices, please do not hesitate to contact us via email at hello@plainjanegifts.com.au or use our Contact Us form.
We deliver Australia wide and offer standard and express shipping. For a limited time we are also offering free local delivery within 20km. Please see our Shipping and Delivery page for detailed information
If you need to update any details on your order please Contact Us as soon as possible. We will do our best to assist with your requests, however if your order has already been dispatched we cannot make any changes to your order.
Sometimes our confirmation emails get sent to junk or spam folders, there could be a delay in processing or you may have entered your email address incorrectly. Please get in touch with us via our Contact Us form, with your order number if you have it, and we can assist in confirming your order
We ship all of our gift boxes with ‘authority to leave’, meaning our delivery drivers will, where possible, leave your gift box in a safe place if no one is home to receive it. If the delivery drivers deems it unsafe to leave, they will take it to your local collection point.
Whilst we take exceptional care to prevent cross contamination of allergens, all of our products may contain traces of dairy, egg, peanuts, tree nuts, wheat, sesame and/or soy as we process those ingredients in our kitchen.
If you are concerned about any particular allergens or products please Contact Us and we will assist in providing more information.
Please Contact Us with your request and we will try our best to assist you! Same or next day delivery can be arranged to most Melbourne suburbs. If your delivery address is interstate we can organise priority processing and express shipping. T&C’s and additional fees may apply.
If your order has not been dispatched yet please Contact Us and we will assist you with cancelling your order. Please note, once orders have been dispatched we cannot cancel your order.
We would be delighted to work with you on your special event! Find out more on our Corporate and Wedding information page or get in touch with us via our Contact Usform to see what we can offer.
If you have a specific request for a custom message cookie that isn’t available on our product pages, please reach out to us via our Contact Us form and we will try our best to accommodate your requirements.
Due to the nature of our products, all products sold by Plain Jane Gifts are sold on a no return basis unless products received are of unsatisfactory quality or the items received do not match the description of the order.
If you are unsatisfied with your order or you have received the wrong product, we will endeavour to rectify the issue by replacement or refund. Please contact hello@plainjanegifts.com.au or use our Contact Us form should you have any issues with your order. All returns and refunds will be at the discretion of Plain Jane Gifts.
Absolutely! However, we are currently unable to facilitate multiple shipping addresses in the one online transaction. If you would like to order multiple gift boxes to different locations without making separate transactions please Contact Us and we can arrange that for you.
We currently accept all major credit/debit cards, apple pay, google pay and PayPal via secure online payment processing. If you would prefer to pay via bank transfer please Contact Us and we can arrange that for you.
Whilst we have made every effort to display our products as accurately as possible, sometimes there may be a slight variation in colours and appearance from screen to reality.
All handmade Plain Jane Products may have slight variations from batch to batch, as is reasonably expected with all handmade products.
